12 Bugthere Was a Communication Issue While Contacting the Account Server Please Try Again Later
Nothing is more than annoying than not being able to get your email when you desire it and be presented with a sometimes very cryptic or a seeming meaningless error code instead.
Although there are a multitude of error codes that you could exist presented with, there are a couple of mutual solutions that work for many cases.
Aside from offer common solutions, this guide also contains a list of send/receive error codes which yous may run into and their significant. For sure error codes, a more specific solution is mentioned.
- Check your email account settings
- Disable virus scanner integration
- Check your firewall settings
- Problems with add-ins
- Check data store integrity
- Stuck message or hidden read receipt
- Other ship/receive issues
- Send/Receive error codes
- Enhanced Postal service Organisation Status Codes
- Other error codes
Check your email account settings.
If you just configured your mail business relationship and are directly presented with a send/receive error, you should first with verifying if your account settings are right. You tin get this information from your Isp or electronic mail administrator. Settings for several large free e-mail providers can be establish here.
When you lot are trying to send a message from another network than the network where the mailbox is located (for instance, from a hotel or a Wi-Fi hotspot, then y'all need to enable hallmark for the configured SMTP server every bit well.
When Outlook worked before and you lot're of a sudden presented with ship/receive errors, information technology is however good practice to verify your account settings and make sure that they are electric current. For example, several ISPs accept increased their e-mail security settings which could require you to enable TLS/SSL or make port changes. Also, sometimes they accept merged with other ISPs and decommission the old account settings over fourth dimension requiring you lot to make changes.
Trying your business relationship settings on another estimator or creating an boosted post contour for testing could assist you determining if it is an issue with your current account configuration settings.
Disable virus scanner integration.
Virus scanners which integrates themselves with Outlook are a known source of causing all sorts of send receive issues. For instance, the post-obit time-out issues are oft a consequence of this;
- The functioning timed out waiting for a response from the receiving (POP) server.
- A time-out occurred while communicating with the server.
Other issues that are often caused past having a virus scanner integrated with Outlook are;
- Outlook being very deadening in collecting your email.
- Messages ending upwardly stuck in your Outbox (too see below).
- Messages existence sent but never received.
- Sending or receiving blank messages.
- Full general message corruption;
- Font too large/small.
- Message non displaying at all.
- Coming together invitations being converted into regular emails.
Disabling your virus scanner's integration with Outlook does not compromise your security as you'd still exist sufficiently protected by the on-admission scanner function of the virus scanner. For more details run into; Disable virus scanner integration?
Cheque your firewall settings.
Firewalls tin block incoming and approachable traffic then make sure that Outlook and/or the required ports for e-mail are listed as an exception to go through.
If yous are presented with send/receive errors afterward updating Outlook, you probably need to reconfigure your firewall to re-permit Outlook to laissez passer-through over again.
This is because several firewall solutions verify via a hash that it is indeed the correct outlook.exe that is trying to pass through the firewall and not some virus which named itself outlook.exe. As with near updates the outlook.exe gets updated too, you'll demand to accept information technology as safe again. You can observe more than data about this in the manual of your firewall solution.
Issues with add-ins
Bated from virus scanners, there could be other add-ins installed which integrate itself with the send/receive process of Outlook. Loading Outlook in Safe Mode is a good offset footstep to see if add-ins are indeed the crusade of the bug.
To further troubleshoot add together-ins, manually disable each of them and re-enable them one-by-one to find the culprit.
Check data store integrity
If there are problems with the delivery location (your Outlook mailbox), then this could upshot in send/receive bug also.
Checking the integrity of your commitment location tin can be washed with scanpst.exe. Also verify that the data shop isn't total or that it needs to exist converted from ANSI to the Unicode format.
If you are using an Commutation account, and so y'all could also effort information technology with Cached Exchange Mode disabled and see if information technology works correctly now. If it does, rename the ost-file to .old and have Outlook rebuild the ost-file or verify that the configured location for the ost-file in your business relationship settings is valid.
Stuck message or hidden read receipt
A stuck message is also frequently a source of having send/receive issues.
While it is easy enough to spot a message stuck in your Outbox, in some cases the stuck message tin can exist a Read Receipt which are hidden letters and thus much harder to recognize as the issues and to delete.
Other send/receive bug
Beneath is a short list of other common send/receive problems which y'all could see but which are not directly identified past a transport/receive mistake.
- Password prompts
In some cases Outlook can not remember your password for your mail account which results in beingness prompted for it. - Receiving duplicates
When y'all receive multiple copies of a message or receiving the same message(s) over and over again see this guide. - Rules not being candy automatically
When you accept rules configured but they are not executed automatically when y'all receive new emails, see this guide. - No automatic send/receive upon starting Outlook or cannot edit Send/Receive settings.
In those cases, reset your srs-file by renaming it to .one-time.
Transport/Receive error codes
Searching in the fault list below probably goes best with the Find function of your browser. For most browsers the keyboard shortcut for the Find office is CTRL+F.
When typing in the error code, please note that the error code starts with the digit 0 and not with the letter O.
General Errors
| Error Code | Description | Error Type |
|---|---|---|
| 0x800CCC00 | Authentication did not load | LOAD_ |
| 0x800CCC01 | Invalid certificate content | INVALID_ |
| 0x800CCC02 | Invalid certificate date. | INVALID_ |
| 0x800CCC03 | User already continued. | ALREADY_ |
| 0x800CCC04 | – | CONN |
| 0x800CCC05 | Not connected to server. | NOT_ |
| 0x800CCC06 | – | CONN_ |
| 0x800CCC07 | – | WOULD_ |
| 0x800CCC08 | – | INVALID_ |
| 0x800CCC09 | – | CONN_ |
| 0x800CCC0A | Message download incomplete | INCOMPLETE |
| 0x800CCC0B | Server or maildrop is busy. | BUSY |
| 0x800CCC0C | – | NOT_ |
| 0x800CCC0D | Cannot locate server. | CANT_ |
| 0x800CCC0E | Cannot connect to server. | FAILED_ |
| 0x800CCC0F | Connexion closed. | CONNECTION_ |
| 0x800CCC10 | Address non known on server. | INVALID_ |
| 0x800CCC11 | Mailing list not known on server | INVALID_ |
| 0x800CCC12 | Unable to send Winsock asking. | SOCKET_ |
| 0x800CCC13 | Unable to read Winsock reply | SOCKET_ |
| 0x800CCC14 | Unable to initialize Winsock. | SOCKET_ |
| 0x800CCC15 | Unable to open up Windows Socket | SOCKET_ |
| 0x800CCC16 | User business relationship non recognized. | INVALID_ |
| 0x800CCC17 | User canceled operation | USER_ |
| 0x800CCC18 | Logon try failed. | SICILY_ |
| 0x800CCC19 | A time-out occurred while communicating with the server | TIMEOUT |
| 0x800CCC1A | Unable to connect using SSL. | SECURE_ |
Winsock Errors
| Error Code | Description | Error Type |
|---|---|---|
| 0x800CCC40 | Network subsystem is unusable. | WINSOCK_ |
| 0x800CCC41 | Windows Sockets cannot support this application. | WINSOCK_ |
| 0x800CCC42 | – | WINSOCK_ |
| 0x800CCC43 | Bad address. | WINSOCK_ |
| 0x800CCC44 | Unable to load Windows Sockets. | WINSOCK_ |
| 0x800CCC45 | Operation now in progress. This mistake appears if a Windows Sockets API is chosen while a blocking function is in progress. | WINSOCK_ |
SMTP Errors
| Error Code | Clarification | Error Blazon |
|---|---|---|
| 0x800CCC60 | Invalid response. | SMTP_ |
| 0x800CCC61 | Unknown error code. | SMTP_ |
| 0x800CCC62 | Syntax error returned. | SMTP_ |
| 0x800CCC63 | Parameter syntax incorrect. | SMTP_ |
| 0x800CCC64 | Command not implemented. | SMTP_ |
| 0x800CCC65 | Improper control sequence. | SMTP_ |
| 0x800CCC66 | Command not implemented. | MTP_ |
| 0x800CCC67 | Command not available. | SMTP_ |
| 0x800CCC68 | Mailbox is locked and busy. | SMTP_ |
| 0x800CCC69 | Mailbox not found. | SMTP_ |
| 0x800CCC6A | Error processing asking. | SMTP_ |
| 0x800CCC6B | User mailbox is known but mailbox not on this server. | SMTP_ |
| 0x800CCC6C | No space to store messages. | SMTP_ |
| 0x800CCC6D | Storage limit exceeded. | SMTP_ |
| 0x800CCC6E | Invalid mailbox name syntax. | SMTP_ |
| 0x800CCC6F | Transaction failed. | SMTP_ |
| 0x800CCC78 | Unknown sender. This is caused by having the wrong electronic mail accost in the Reply-To field. | SMTP_ |
| 0x800CCC79 | Server rejected recipients. | SMTP_ |
| 0x800CCC7A | No sender address specified. | SMTP_ |
| 0x800CCC7B | No recipients specified. | SMTP_ |
POP3 Errors
| Error Lawmaking | Description | Mistake Type |
|---|---|---|
| 0x800420CB | Postal service cannot be stored on server. | POP3_ |
| 0x800CCC90 | Client response invalid. | POP3_ |
| 0x800CCC91 | Invalid user proper noun or user not found. | POP3_ |
| 0x800CCC92 | Password not valid for account. | POP3_ |
| 0x800CCC93 | Unable to interpret response. | POP3_ |
| 0x800CCC94 | STAT Control required. | POP3_ |
| 0x800CCC95 | No messages on server. | POP3_ |
| 0x800CCC96 | No letters marked for retrieval. | POP3_ |
| 0x800CCC97 | Message ID out of range. | POP3_ |
IMAP Errors
| Error Code | Clarification | Error Type |
|---|---|---|
| 0x800CCCD1 | Login failed. | IMAP_ |
| 0x800CCCD2 | Message tagged. | IMAP_ |
| 0x800CCCD3 | Invalid response to request. | IMAP_ |
| 0x800CCCD4 | Syntax error. | IMAP_ |
| 0x800CCCD5 | Non an IMAP server. | IMAP_ |
| 0x800CCCD6 | Buffer limit exceeded. | IMAP_ |
| 0x800CCCD7 | Recovery error. | IMAP_ |
| 0x800CCCD8 | Incomplete data. | IMAP_ |
| 0x800CCCD9 | Connection not allowed. | IMAP_ |
| 0x800CCCDA | Unknown response. | IMAP_ |
| 0x800CCCDB | User ID has changed. | IMAP_ |
| 0x800CCCDC | User ID command failed. | IMAP_ |
| 0x800CCCDD | Unexpected disconnect. | IMAP_ |
| 0x800CCCDE | Invalid server state. | IMAP_ |
| 0x800CCCDF | Unable to authorize customer. | IMAP_ |
| 0x800CCCE0 | No more authorization types. | IMAP_ |
NNTP (News Server) Errors
| Error Lawmaking | Description | Error Blazon |
|---|---|---|
| 0x800CCCA0 | News server response error. | NNTP_ |
| 0x800CCCA1 | Newsgroup admission failed. | NNTP_ |
| 0x800CCCA2 | Listing command to server failed. | NNTP_ |
| 0x800CCCA3 | Unable to display listing. | NNTP_ |
| 0x800CCCA4 | Unable to open group. | NNTP_ |
| 0x800CCCA5 | Group non on server. | NNTP_ |
| 0x800CCCA6 | Message not on server. | NNTP_ |
| 0x800CCCA7 | Message header not found. | NNTP_ |
| 0x800CCCA8 | Message torso not plant. | NNTP_ |
| 0x800CCCA9 | Unable to post to server. | NNTP_ |
| 0x800CCCAA | Unable to post to server. | NNTP_ |
| 0x800CCCAB | Unable to display date. | NNTP_ |
| 0x800CCCAC | Unable to brandish headers. | NNTP_ |
| 0x800CCCAD | Unable to display MIME headers. | NNTP_ |
| 0x800CCCAE | Invalid user or password. | NNTP_ |
RAS (Remote Access) Errors
| Mistake Code | Clarification | Error Type |
|---|---|---|
| 0x800CCCC2 | RAS/DUN not installed. | RAS_ |
| 0x800CCCC3 | RAS/DUN procedure not found. | RAS_ |
| 0x800CCCC4 | RAS/DUN fault returned. | RAS_ |
| 0x800CCCC5 | ConnectOID damaged or missing. | RAS_ |
| 0x800CCCC6 | Mistake getting dial settings. | RAS_ |
Enhanced Mail System Status Codes
Aside from getting the reported errors, at that place unremarkably besides is some other error code listed. These fault codes consist of iii digits which could be separated past a dot. For instance; 553 or 5.5.iii
These errors could likewise be sent to yous in an email (usually from System Administrator) with a Commitment Status Notification code in it.
The starting time number will tell yous the general status of the message;
- 2
Success. The message has been delivered. - 4
Persistent Transient Failure. This ways that the message was valid and accepted by the server but there is a temporary trouble which prevents it from being delivered. The mail server will unremarkably try to send it once again later on until a time out is reached. Until you go the a message that the server is giving upwards (see "5" beneath), in that location is no direct need to resend the message. - 5
Permanent. This is a fatal error and the message sent cannot be delivered. Information technology'due south unlikely that the bulletin can be delivered by a simple resend. A alter must be made either within the message (wrong address, too large, too many recipients, etc), within the account settings or at the mail server of the sender or receiver.
The second 2 numbers will give y'all more details about why the bulletin is delayed or failed;
- X.0.0 Other undefined Status
- 10.one.0 Other address status
- Ten.ane.1 Bad destination mailbox address
- X.ii.0 Bad destination system address
- 10.1.3 Bad destination mailbox address syntax
- 10.1.4 Destination mailbox address ambiguous
- X.1.five Destination mailbox accost valid
- Ten.1.6 Mailbox has moved
- X.1.7 Bad sender's mailbox accost syntax
- X.1.8 Bad sender'southward system address
- X.1.ix Message relayed to non-compliant mailer
- 10.two.0 Other or undefined mailbox condition
- X.2.1 Mailbox disabled, not accepting messages
- 10.2.2 Mailbox full
- Ten.2.3 Message length exceeds administrative limit.
- X.2.4 Mailing listing expansion problem
- X.3.0 Other or undefined post system status
- X.3.1 Mail system full
- X.iii.two System non accepting network messages
- X.3.3 System non capable of selected features
- X.3.4 Message too large for system
- X.3.5 System incorrectly configured
- 10.4.0 Other or undefined network or routing status
- 10.four.one No respond from host
- X.iv.2 Bad connexion
- Ten.4.three Routing server failure
- X.4.4 Unable to route
- X.4.5 Network congestion
- X.4.half dozen Routing loop detected
- 10.4.7 Delivery fourth dimension expired
- X.five.0 Other or undefined protocol status
- X.5.1 Invalid command
- Ten.v.2 Syntax error
- X.5.3 Besides many recipients
- Ten.5.iv Invalid command arguments
- X.5.5 Wrong protocol version
- 10.five.6 Authentication Exchange line is besides long
- X.six.0 Other or undefined media error/bad content
- X.half dozen.1 Media not supported
- X.6.2 Conversion required and prohibited/bad domain or alias
- X.half dozen.three Conversion required merely non supported
- X.vi.4 Conversion with loss performed
- 10.6.5 Conversion failed
- Ten.six.half-dozen Message content not available
- X.seven.0 Other or undefined security condition/authentication failure/violating site policy
- X.7.ane Delivery not authorized, message refused
- 10.seven.2 Mailing listing expansion prohibited
- 10.seven.iii Security conversion required but not possible
- X.7.iv Security features non supported
- X.7.five Cryptographic failure
- 10.7.vi Cryptographic algorithm not supported
- X.7.seven Message integrity failure
- X.vii.8 Trust human relationship required/Authentication credentials invalid
- X.vii.9 Authentication mechanism is too weak
- X.seven.10 Encryption Needed
- X.7.eleven Encryption required for requested authentication mechanism
- X.7.12 A countersign transition is needed
- X.7.thirteen User Account Disabled
- X.7.14 Trust human relationship required
- X.7.15 Authentication credentials invalid
- X.vii.16 Future release per-user message quota exceeded
- X.7.17 Hereafter release arrangement message quota exceeded
Common combinations are;
| 421 or 4.2.i | Service not available, the connectedness will be airtight (the server could be nearly to be restarted) |
|---|---|
| 450 or four.5.0 | Requested action failed: mailbox unavailable (for instance, the mailbox is decorated or locked) |
| 451 or 4.5.one | Requested action aborted due to an error on the server (contact your ISP) |
| 452 or 4.5.2 | Requested action not taken due to insufficient system storage on the server (contact your Internet access provider) |
| 453 or 4.v.3 | Requested action not taken due to policy settings (for instance, too many recipients specified) |
| 500 or 5.0.0 | Syntax mistake, command unrecognized (This may include errors such equally control line too long) |
| 501 or five.0.1 | Syntax error in parameters or arguments |
| 502 or 5.0.ii | Command not implemented |
| 503 or 5.0.3 | Bad sequence of commands |
| 504 or 5.0.4 | Command parameter not implemented (for example, Helo control rejected: need fully-qualified hostname) |
| 550 or v.5.0 | Requested activeness non taken: mailbox unavailable (for instance, mailbox not plant, no access due to policy reasons) |
| 551 or 5.5.1 | User non local and an issue occurred when the server tried to forward the bulletin. |
| 552 or five.5.2 | Requested mail action aborted: exceeded storage allocation |
| 553 or 5.5.3 | Requested action non taken: mailbox name not allowed for example, the mailbox name is invalid) |
| 554 or v.five.4 | Transaction failed |
More details about the individual error codes can be found inside the base of operations RFC certificate and its listed updates at the pinnacle.
Other error codes
Bated from the above listed fault codes, there are many more mistake codes which you lot could encounter during send/receive. These normally refer to internal errors from Outlook, are specific to a certain mail server or are really coming from your virus scanner or another add together-in that integrates with your send/receive or networking process.
Due to the nature and origins of these error codes, the list below will probably always remain incomplete. If you encounter a new send/receive error, accept a meliorate description or even a solution for it, please email information technology to me (preferably with a screenshot of the mistake fastened) and I'll update the list accordingly.
| Error Code | Description | Cause/Possible solution |
|---|---|---|
| 0x0004b9 | ||
| 0x000501 | ||
| 0x80000003 | ||
| 0x80004001 | Not implemented | |
| 0x80004005 | The performance failed | Virus scanner integration issue unremarkably related to script blocking. |
| 0x800300FD | Unknown Error | Indicates that there is insufficient space in the Temp folder -Empty your Deleted Items folder -Empty your Temp folder; C:\Windows\Temp |
| 0x80040109 | The Operation cannot be performed considering the message has been changed | Virus scanner integration effect. Some add together-in may accept contradistinct the message upon sending. |
| 0x8004010F | Microsoft Exchange offline address book. Non downloading Offline address book files. A server (URL) could not be located. | Verify the publication address for the Offline Accost Book (OAB) in Substitution. |
| 0x80040115 | The connection to the Microsoft Commutation server is unavailable. Outlook must be online or connected to complete this action. | The server is non reachable, check your connection and verify that Outlook is in on-line mode. This issue could also occur with other mail servers, not just Exchange. |
| 0x80040119 | An unknown error has occurred. Messaging interface has caused an unknown error. | Virus scanner integration issue usually related to authentication. This issue could too occur when there are errors in your pst-file. |
| 0x8004011D | Task "Microsoft Substitution Server" reported error (0×8004011D): "The server is non available. Contact your administrator if this condition persists." | The server is non reachable, check your connection and verify that Outlook is in on-line mode. This issue could too occur with other mail servers, not only Substitution. |
| 0x80040126 | The operation cannot exist performed because the connection to the server is offline. | This issue is an Outlook Connector issue. If there is no general bug with Hotmail itself, make sure you have the latest version installed. Removing and re-calculation your Hotmail account might help. |
| 0x80040305 | Your server administrator has limited the number of items you can open simultaneously. Email likewise big (Google Apps Sync) | These limitations can be set on the mail server. Contact your mail admin to observe out which limitations are in affect. |
| 0x80040600 | An unknown error has occurred. | Virus scanner integration issue usually related to hallmark. This upshot could also occur when there are errors in your pst-file. |
| 0x80040607 | An unknown fault occurred | Virus scanner integration consequence. Authentication not enabled for the configured SMTP server. |
| 0x8004060C | Unknown Error | |
| 0x80040900 | ||
| 0x80040FB3 | Mistake encountered. Check documentation. | This issue is related to BlackBerry accounts. It appears that your business relationship is not associated with a BES or Exchange account. Other causes could exist a corrupted item that is trying to be synched. Remove this particular and try again. |
| 0x80042108 | Outlook is unable to connect to your incoming (POP) email server. If you lot proceed to receive this bulletin, contact your server administrator or Internet access provider. | |
| 0x80042109 | Outlook cannot connect to your outgoing (SMTP) due east-mail server. If you proceed to receive this bulletin, contact your server administrator or ISP. | |
| 0x8004210A | The operation timed out waiting for a response from the receiving (Pop) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). | Virus scanner integration result |
| 0x8004210B | The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this bulletin, contact your server administrator or Isp (Internet access provider). | An accost in the distribution list might be malformed or corrupted. Update/remove the accost or recreate the distribution list. |
| 0x80042112 | ||
| 0x8004218 | ||
| 0x80048002 | This task was cancelled before it was completed. | Virus scanner integration effect. Some add-in may have altered the message upon sending. |
| 0x8004DF0B | ||
| 0x80070005 | Y'all don't have appropriate permissions to perform this performance | Refers to issues with the delivery location; -scan it for errors with scanpst.exe or scanost.exe -verify that yous have read/write permissions on the pst-/ost-file -verify that the path to the pst-/ost-file is valid -verify that the ost-file belongs to the correct user and mailbox |
| 0x8007000E | ||
| 0x80070021 | ||
| 0x80070057 | Could not complete operation. One or more parameter values are not valid. Sending reported fault parameters not correct. | Virus scanner integration issue. This error could also occur with Google Apps Sync trying to sync your RSS folders to the server. |
| 0x80072F17 | Synchronization could non be completed. Try again later. | This issue is usually caused past issues with the SSL document. |
| 0x8007007E | Unknown error | |
| 0x80090FB3 | ||
| 0x800C0131 | Unknown error has occurred. | data storage issue |
| 0x800C0133 | data storage issue virus scanner integration event | |
| 0x800C013B | ||
| 0x800CCC33 | Task 'Hotmail: Binder:Inbox Synchronizing headers.' reported fault (0×800CCC33) : 'Admission to the business relationship was denied. Verify that your username and password are correct. The server responded 'Forbidden'. | This error is encountered when yous are trying to make a connection to a Alive Hotmail account without the Outlook Connector installed. |
| 0x800CCC7D | Unknown Error | The outgoing SMTP server does non support secure connections. Verify your account settings or contact your ISP. |
| 0x800CCC80 | None of the authentication methods supported by this client are supported by your server. | |
| 0x800CCCF7 | ||
| 0x81FC0005 | Shut and reopen Outlook | |
| 0x834005 | ||
| 0xC0000005 | ||
| 0xD4904005 |
Source: https://www.howto-outlook.com/howto/sendreceiveerrors.htm
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